Titan User Agreement

TITAN SECURE (PTY) LIMITED USER AGREEMENT

Terms and conditions for Customers using Titan Services and Equipment – Version 10

1. Introduction

  • These Terms of Service (“Terms“) are between TITAN Secure (Pty) Ltd (“Titan“, “we“, “us“) and the person who registers an Account and uses the Titan Solution (the “Customer“, “you“). By creating an Account, scheduling installation, or paying any Service Fee, you agree to these Terms.
  • The “Titan Solution” comprises: (a) Titan hardware installed in your vehicle (the “Equipment“); (b) Titan software, firmware and mobile application for use on mobile devices and websites on computers (the “App” or “Platform”); and (c) related services including live tracking, alerts, remote functions (including engine immobilisation), support and, depending on your selected Subscription, telematics and incident assistance (the “Services“). The Solution operates in the Republic of South Africa (the “Service Region“).

2. Key principles (read first)

  • Equipment ownership: The Equipment (and all software/firmware on it) is and remains the exclusive property of Titan at all Your Subscription grants you a right to use the Equipment (rental) during the Term; it does not transfer ownership.
  • Customer-controlled immobilisation: Titan will immobilise a vehicle only on your verified instruction—either initiated by you in the App or with the Remote, or by calling Titan to request immobilisation. See clause 11 (Verification).
  • Risk acceptance: Engine immobilisation or secure/limp modes carry inherent risks (e.g., where/when a vehicle is prevented from starting or moving). You accept these risks and remain responsible for the safety of persons and property when you instruct immobilisation or request Assistance.
  • What you pay for: Your monthly Service Fee covers Equipment rental, live tracking, access and use of the App/Platform, over‑the‑air (OTA) software/firmware updates, support, and (if included in your Subscription) telematics features. The specific benefits and number of included call‑outs per month depend on your Subscription as posted on our Website from time to

3. Definitions

  • Account: your profile on the Titan Platform containing your physical address, contact details, payment information, vehicle details, and the authorised contacts used for security verification;
  • Assistance: help provided by Titan or our Channel Partners when you request it (e.g., dispatching responders, sending a technician)subject to their fair use policy and terms of engagement;
  • Channel Partners: third parties who assist Titan to deliver the Services;
  • CPA: means the Consumer Protection Act, 68 of 2008 and its regulations and amendments from time to time;
  • Equipment: Titan hardware and embedded software installed in your vehicle, plus Titan Remote(s); All intellectual property in the Equipment remains Titan’s property. You receive a limited, non-transferable license to use the Equipment solely in accordance with these Terms;
  • Payment Method: your card or other method used to pay Titan via our payment gateway;
  • Service Fee: the monthly fee payable by you for your selected Subscription, for Assistance rendered to you, or if in default for the Equipment, plus recovery and de-installation thereof;
  • Subscription: the Service option you select for a fixed term, which renews month‑to‑month unless cancelled as per clause 8;
  • Website: titansecure.io (including applicable policy pages).

4. Services

  • During an active Subscription, we provide:
  • Supply and installation of the Equipment (Equipment remains Titan’s property).
  • Live tracking, incident alerts and notifications within the Service
  • Access and use of the App/Platform.
  • Over‑the‑air (OTA) software and firmware updates for the Equipment and
  • Assistance when you request
  • Optional telematics features if included in your selected
  • OTA updates may install automatically and can change or improve features. Data connectivity is required for the best performance.

5. Service Fee and Charges

  • In exchange for the Service Fee, Titan provides the Services associated with your Subscription as posted on the Website from time to time. The Service Fee includes Equipment rental, live GPS tracking, tamper detection, remote immobilisation, App/Platform access and use, OTA updates, support, and (if selected) telematics depending on your Subscription.
  • The only additional Service Fees payable by the Customer will be for Installation (based on the cost disclosed to you at the commencement of your Subscription) and for any Assistance requested from Titan. Such Assistance may attract charges imposed by Titan or its Channel Partners, including but not limited to service fees, call-out fees, and armed response charges. These additional charges will be for the Customer’s account and may either be invoiced directly by the relevant Channel Partner or recovered by Titan as part of the Service Fees under these Terms.
  • Prices may change on at least three whole calendar months’ written notice to
  • Refunds and defects: Service Fees are not refundable once charged. If the Equipment is defective under warranty, Titan will repair or replace it at our cost; as refunds for Service Fees do not apply. Your CPA rights to return goods remain as provided by law (see clause 10).

6. Payment terms

  • You authorise Titan to debit the Service Fee and other agreed charges against your Payment Method monthly in advance for the duration of your Subscription, or, where applicable, in arrears for Assistance rendered to you.
  • Titan’s rights under this clause are in addition to its rights under clause 14 below (Default and Enforcement) and do not limit any other remedies available in law or under these Terms.
  • If the Customer initiates a chargeback or payment reversal, or if there are repeated failed payment attempts, Titan may immediately suspend all or part of the Services and may charge an administrative fee and recover any costs or losses incurred as a result of the chargeback or reversal.
  • Services may be suspended until all outstanding Service Fees, administrative fees, and any chargeback-related costs are paid in full and a valid Payment Method is provided.
  • If a payment attempt fails, Titan may retry the debit on the same or a different day, and may notify the Customer to update their Payment Method. Titan may charge an administrative fee for each failed debit or returned payment.
  • Customer must ensure that a valid, active Payment Method is maintained on their Account at all times. If the Payment Method expires, is cancelled, or becomes invalid, the Customer must update it promptly to avoid interruption of

7. Assistance (on your instruction)

  • Assistance is provided when you ask us to and may be rendered by Titan or our Channel Partners, whom you hereby authorise to do so, at your cost. Examples include (non‑exhaustive):
  • Dispatching armed response or recovery teams you request in response to an incident;
  • Contacting a dealership or roadside provider for a no‑start or breakdown you report;
  • Sending a Titan technician to test, repair or replace Equipment;
  • Providing telephonic guidance and coordination with law enforcement (where appropriate);
  • Own‑fault/oversight call‑outs: If Assistance is required due to your own fault or oversight, a call‑out fee applies at our standard rates, as published on our Website from time time. Examples include: flat key/remote battery; empty fuel tank; discharged vehicle battery; faulty customer wiring/cables causing a no‑start;
  • Included call‑outs per month (if any) form part of your selected Subscription benefits as posted on the Website from time to time. Additional call‑outs will be charged at our then‑current rates.

8. Subscription benefits and call‑outs

The detailed features and benefits of each Subscription (including how many call‑outs are included per month, if any) are published on the Website and may be updated from time to time. Your Subscription’s inclusions/exclusions on the Website form part of these Terms.

9. Customer responsibilities

You are responsible for:

  • Arming the system when leaving the vehicle and disarming before
  • Ensuring it is safe and lawful before instructing immobilisation (see clause 11).
  • Not tamper with or allow unauthorised work on our Equipment; and to use Titan‑authorised technicians only.
  • Obtaining any required insurer/financier consent for
  • Keeping your contact details, authorised contacts and Payment Method up to date;
  • Answering Titan’s calls and App notifications;
  • Ensuring your device has data and notifications enabled for the App to function;
  • keeping all login credentials (including usernames, passwords, PINs, and verification codes) private and confidential and not sharing them with any third party. All instructions received via the App, or Equipment will be deemed to have been given by you, and Titan will not be liable for any consequences arising from unauthorised access, including where your credentials have been compromised.
  • all actions taken through your Account, whether authorised or If you suspect unauthorised access, you must notify Titan immediately. Titan may suspend or disable Platform access if it detects or suspects unauthorised use, hacking, or impersonation.

10. Term, cancellation and returns

  • Your Subscription is valid for a fixed period, as agreed when you first signed up, whereafter it continues on a month-by-month basis, renewing You can cancel it with at least 20 working days’ written notice (or as otherwise permitted by the CPA).
  • On any termination (for any reason), the Equipment remains Titan’s property and must be returned promptly in good condition (fair wear and tear accepted) to a Titan‑approved location, or you must make the vehicle available for de‑installation by a Titan‑authorised technician. If you terminate early or materially breach these Terms, a reasonable premature cancellation/de‑installation fee is payable (being 15% of the value of the remaining term of the fixed contract period’s monthly Subscription Fees, plus a fixed fee of R5,000 VAT inclusive for the Equipment, or its current value as at the date of cancellation). If you fail to return the Equipment, we may charge the then‑current replacement value.
  • It is the Customer’s responsibility, upon the sale of any Vehicle in which Titan Equipment is installed, to notify Titan in writing of the intended sale at least 10 Business Days prior to the transfer. The Customer agrees to be responsible for either:
  • facilitating the de-installation and return of the Titan Equipment before the sale of his/her Vehicle is completed, or
  • providing Titan with the full details of the new vehicle owner if the Equipment remains installed on the Vehicle, in which case the Customer will be liable for the Equipment cost and/or Service Fees associated with the de-installation and recovery of Titan’s Equipment.

11. Verification for immobilisation; Warranty

  • Verification for immobilisation: Titan will only immobilise a vehicle on a verified instruction made by you or an authorised contact recorded on your Account. Verification may include one or more of the following (as available):
    • in‑App PIN or identity confirmation;
    • callback to your registered number and confirmation of a code word/security questions;
    • other reasonable verification steps implemented by Titan from time to
    • If we cannot verify the instruction, Titan will not immobilise. You accept all risks and consequences of an immobilisation you instruct (including secure/limp mode), and remain responsible for safety and compliance with the law.
  • Equipment warranty: If installed by a Titan‑authorised technician and used as intended, the Equipment carries a lifetime warranty for as long as your Subscription remains active. The warranty is expressly conditional on your attending an annual inspection at a Titan-approved centre (at no charge to you) and allowing reasonable time for diagnostics and repairs or replacement of the Equipment at no cost to you, in Titan’s discretion. Any misuse or unauthorised work on the Equipment will void the warranty and constitutes a material breach of this Agreement.

12. Use restrictions and misuse

The Customer may:

  • not open, tamper with, reverse‑engineer or copy the Equipment, firmware or
  • not use the Services to build or benchmark a competing
  • only use the Services within the Service Region unless your Subscription expressly allows otherwise;

13. Liability and indemnity

  • The Platform, Equipment and Services are provided on an “as‑is” and “as‑available” basis, without any promise or guarantee. To the maximum extent permitted by law, Titan is not liable for any loss, damage, delay or costs arising from your use of the Titan Solution, including any immobilisation or Assistance you request, device incompatibility, network outages, or acts/omissions of third parties. However, nothing limits Titan’s liability where such limitation is prohibited by law.
  • You indemnify Titan and our Channel Partners against claims and costs arising from your instructions (including immobilisation), your misuse, your breach of these Terms, or Assistance rendered at your request. For the purposes of these Terms, “misuse” includes any use of the Titan Solution contrary to its intended purpose, in breach of applicable law, or in a manner that is negligent, unauthorised, fraudulent, or otherwise improper.

14. Default and enforcement

  • Events of default include (without limitation) any failure to pay an amount when due; any other breach of these Terms; misuse, tampering or unauthorised work on the Equipment or Platform; unlawful or unsafe use of the Services; fraud or abuse; or failure to return the Equipment on termination.
  • Notice and opportunity to remedy:
  • For non‑payment or monetary default, Titan will give written notice and the Customer will have 7 (seven) calendar days from receipt to remedy, subject to the CPA where applicable, in which case at least 20 (twenty) Business Days’ notice will be given before termination.
  • For any other breach, Titan will give written notice and a 10 (ten) Business Day period to remedy (or such other period as Titan may reasonably allow), save that for material breaches involving safety, illegality, fraud or attempted circumvention, Titan may act immediately as set out below.
  • Suspension: Upon or after giving notice of breach (or immediately for material breaches as set out above), Titan may suspend all or part of the Services, including remote deactivation of Platform/App access and command functions, withholding of support and disabling of non‑safety‑critical Charges may continue to accrue during a suspension unless the suspension is due solely to Titan’s breach.
  • Termination: If a breach is not remedied within the applicable period, or if a breach recurs, Titan may terminate these Terms (in whole or part) on written notice, after giving any notice required by law (including the CPA, if applicable).
  • Consequences of suspension/termination:
  • The Equipment remains Titan’s property. The Customer must return the Equipment to a Titan‑approved location or make the vehicle available for de‑installation by a Titan‑authorised technician within 7 (seven) days after termination. The de‑installation/premature cancellation fee and replacement value for unreturned Equipment may be charged as provided elsewhere in these Terms.
  • Titan may remotely deactivate the Equipment and disable access to the Platform/App on termination. For clarity, Titan will not immobilise a vehicle merely because of termination for breach unless the Customer instructs immobilisation in accordance with clause 11.
  • Titan may refuse reconnection or resumption of Services until all arrears and applicable reconnection fees are paid and the breach is remedied to Titan’s reasonable satisfaction.
  • Amounts due; interest: All amounts owing become immediately due and payable upon termination. Interest accrues on overdue amounts at the prime overdraft rate of Titan’s principal bankers plus 2% per annum, calculated daily and compounded monthly in arrears, from due date to date of actual payment (both days inclusive).
  • Set‑off and enforcement costs: To the extent permitted by law, Titan may set off any amounts it owes the Customer against any amounts due to Titan. Enforcement costs and the certificate of indebtedness consequences are as set out elsewhere in these Terms.
  • Rights cumulative: Titan’s rights under this clause are in addition to and do not limit any other rights or remedies available in law or under these Terms.

15. Privacy and data

  • We process personal and vehicle data, including location and incident data, to provide the Services and may share data with Channel Partners to offer Assistance or as required by law. This data remains proprietary to us. Our Website Privacy Policy applies and is incorporated by reference.
  • All intellectual property rights in and to the Titan Solution—including, without limitation, all data, software, hardware, documentation, trademarks, trade names, and training materials—shall remain the sole and exclusive property of Titan Secure (Pty) Ltd. The Customer shall not, without Titan’s prior written consent, copy, reproduce, modify, adapt, reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of any part of the Titan Solution, nor use Titan’s intellectual property for any purpose other than as expressly permitted under these Terms.

16. Force Majeure

  • A “Force Majeure Event” is any event beyond a Party’s reasonable control that prevents or delays performance, including: acts of God; flood, fire, storm or natural disaster; epidemic or pandemic; war, terrorism, civil commotion or riot; sabotage or criminal acts; acts or orders of government or regulators; strikes, lock outs or other industrial disputes (not limited to the Party’s own workforce); national or regional interruption or degradation of electricity, power or cooling (including load shedding); failure or interruption of telecoms, satellite/GPS or internet services; failures or outages of mobile networks (GSM/LTE/5G), base stations, cloud or data centre providers; fibre cuts; and the non performance of a Channel Partner or other third party provider where such non performance is itself caused by a Force Majeure Event.
  • While a Force Majeure Event continues, the affected Party’s obligations are suspended to the extent they are prevented or delayed by that event. Deadlines will be extended by the period of delay. Titan will not be liable for any failure or delay to provide Services (including immobilisation upon instruction or Assistance) to the extent caused by a Force Majeure Event.
  • The affected Party must notify the other Party as soon as reasonably practicable after becoming aware of the Force Majeure Event, describe its impact, and provide reasonable updates on restoration efforts.
  • Each Party must use commercially reasonable efforts to limit the effect of the Force Majeure Event and to resume performance as soon as reasonably practicable, including using reasonable workarounds where safe and lawful.
  • If a Force Majeure Event prevents performance of a material obligation for more than sixty (60) consecutive days, either Party may terminate the affected portion of the Agreement (or the Agreement as a whole if substantially all Services are affected) on fourteen (14) days’ written notice. Termination under this clause is without fault and without liability, except for amounts accrued and due up to the effective date of termination.
  • Amounts accrued before the Force Majeure Event remain payable. No Party is liable for delay related damages arising during the Force Majeure Event. For clarity, lack of funds is not a Force Majeure Event.
  • Nothing in this clause requires a Party to perform (or continue to perform) any obligation where doing so would be illegal, unsafe, or otherwise prohibited by law or by a competent authority.

17. Cooling‑off after direct marketing (CPA)

If you concluded these Terms as a result of direct marketing, you may cancel without reason or penalty by giving Titan notice in writing (or other recorded form) within five (5) business days after the later of (i) the date of conclusion of these Terms, or (ii) the date the Equipment or Services were delivered. On valid cancellation, we will refund amounts paid within the period required by law, and you must return any delivered goods at your risk and expense unless otherwise required by law. If the Electronic Communications and Transactions Act cooling‑off applies to an electronic transaction, that regime will apply as required by law.

18. Changes to these Terms

We may update these Terms and our policies by posting the updated version on the Platform/Website. Continued use after notice constitutes acceptance of the updated Terms.

19. Dispute Resolution

  • Good Faith Negotiation: If any dispute, controversy or claim arises out of or in connection with these Terms (including its interpretation, validity, performance or termination), the Parties must first attempt in good faith to resolve it by negotiation. Either Party may give written notice of the dispute to the other, and senior representatives of both Parties must meet (in person or virtually) within 10 Business Days of such notice to attempt resolution.
  • Mediation: If the dispute is not resolved within 15 Business Days after the initial meeting (or such longer period as the Parties may agree in writing), the Parties must refer the dispute to mediation under the rules of the Arbitration Foundation of Southern Africa (AFSA) or its successor, by a mediator appointed in accordance with those rules. The mediation will take place in Cape Town, South Africa, unless otherwise agreed.
  • Arbitration: If the dispute is not resolved by mediation within 20 Business Days after the mediator’s appointment (or such longer period as the Parties may agree in writing), the dispute must be finally resolved by arbitration in Cape Town under the AFSA Commercial Rules by one arbitrator appointed in accordance with those rules.
    • The language of the arbitration will be
    • The arbitrator’s award will be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.
  • Urgent Relief: Nothing in this clause prevents either Party from seeking urgent interim relief from a court of competent jurisdiction (including the Western Cape High Court, Cape Town) to protect its rights pending the outcome of mediation or
  • Governing Law: This dispute resolution process does not affect Clause 20 (Governing law and jurisdiction).

20. Governing law and jurisdiction

These Terms are governed by South African law. The parties consent to the exclusive jurisdiction of the Western Cape High Court, Cape Town, subject to any non‑waivable rights under the CPA.

21. Entire agreement and reliance

These Terms (together with the policies incorporated by reference) constitute the entire agreement between the Parties in relation to the Titan Solution and supersede all prior or contemporaneous proposals, negotiations, understandings or communications, whether written or oral, concerning the subject matter. Each Party acknowledges that it has not relied on any representation, warranty or statement not expressly set out in these Terms. Nothing in this clause limits liability for fraudulent misrepresentation.

22. Variation

Except as permitted under clause 18 above (Changes to these Terms), no addition to or variation, amendment or consensual cancellation of these Terms will be of any force or effect unless recorded in writing and published by Titan (or, where expressly permitted by Titan, signed by both Parties). Marketing materials and FAQs are for information only and do not amend these Terms unless expressly stated.

23. Assignment, cession and delegation

The Customer may not cede, assign or transfer any rights or obligations under these Terms without Titan’s prior written consent. Any purported cession, assignment or transfer in breach of this clause is void. Titan may at any time cede, assign or transfer any of its rights and/or delegate any of its obligations, in whole or in part, to (i) any Titan group company, or (ii) a bona fide purchaser or successor (including by way of merger, acquisition, sale of business/assets as a going concern, restructure or change of control), or (iii) by operation of law, in each case without the Customer’s consent. Titan will give notice of any such transfer as soon as reasonably practicable. Titan may subcontract performance (including to Channel Partners) and remains responsible for its obligations except as otherwise limited in these Terms.

24. Domicilium citandi et executandi; notices

  • Each Party chooses its domicilium citandi et executandi (physical address for receiving legal process) for all purposes under these Terms as follows:
    • Titan: Registered office—Plot 107, 3 Erasmus Street, Mnandi AH, Gauteng, 0157.
    • Customer: The physical street address recorded on the Customer’s Account (or as last updated by the Customer). P.O. Box or Private Bag addresses do not qualify as domicilium.
  • Either Party may change its domicilium to another physical address in South Africa on at least seven (7) days’ written notice to the other Formal notices under these Terms must be delivered by hand, courier or email to the addresses recorded above (or, for email, Titan: contact@titansecure.io; Customer: the email address recorded on the Account).
  • A notice will be deemed received: (i) if delivered by hand/courier, on the date reflected on a signed delivery receipt; (ii) if sent by email, on the first Business Day after transmission, provided no non‑delivery/bounce‑back is received. Service of legal process must be effected at the recipient’s physical domicilium address and not by email, unless the recipient expressly agrees in writing to accept service by email in a particular instance.

25. No waiver; no estoppel; no novation

No indulgence, extension of time, relaxation or latitude that Titan may grant will constitute a waiver of any right or operate as an estoppel or novation, nor will it prevent Titan from exercising any right in the future. A waiver will be binding only if in writing and signed by Titan.

26. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the offending provision will be severed to the extent of the invalidity or unenforceability, and the remaining provisions will continue in full force and effect. The provision will, where possible, be replaced with a valid provision that most closely reflects the Parties’ original intent.

27. Relationship of the Parties

The Parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, employment or agency relationship. No Party may bind the other or incur obligations on the other’s behalf unless expressly authorised in writing.

28. Interpretation and precedence

Headings are for convenience and do not affect interpretation. The words “including”, “include” and “in particular” are without limitation. In the event of conflict between these Terms and any policy or document referenced or available on the Website, these Terms will prevail, except that the Privacy Policy governs the processing of personal information.

29. Certificate of indebtedness

A certificate signed by a director or responsible manager of Titan, stating the amount owing by the Customer and the basis thereof, will be prima facie proof of the amount due for purposes of obtaining provisional sentence, summary judgment or any other relief, notwithstanding that such certificate may contain hearsay, and will be sufficient for purposes of pleading or proof of debt. It is sufficient to establish the signatory’s authority to issue the certificate by showing that they hold the stated office or position.

30. Costs of enforcement

If Titan takes steps to enforce or protect its rights under these Terms (including collection, repossession of Equipment, or litigation), the Customer will be liable for Titan’s reasonable costs and disbursements, including legal fees on the scale as between attorney and client (where permitted by law), collection commission, tracing fees and the costs of counsel.

31. Electronic acceptance; counterparts

You agree that acceptance of these Terms by electronic means (including click‑through, in‑App assent, or by paying any Service Fee) creates a valid, binding agreement between the Parties. These Terms may be executed or accepted in counterparts or in electronic form; all counterparts together constitute one and the same agreement.

32. Survival

Any clause which, by its nature or express terms, should reasonably survive termination (including clauses on ownership of Equipment, payment obligations, return of Equipment, liability and indemnity, privacy and data, default and enforcement, governing law and jurisdiction, and this General Provisions clause) will survive termination for any reason.

33. Contacting Titan

Email: admin@titansecure.co.za | Registered office: Plot 107, 3 Erasmus Street, Mnandi AH, Gauteng, 0157 Updated: 2 October 2025.

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